{"id":1371,"date":"2020-07-12T15:31:41","date_gmt":"2020-07-12T13:31:41","guid":{"rendered":"https:\/\/arachne.co.za\/absolutehr.co.za\/?p=1371"},"modified":"2021-04-15T15:19:04","modified_gmt":"2021-04-15T13:19:04","slug":"understanding-why-poor-performance","status":"publish","type":"post","link":"https:\/\/arachne.co.za\/absolutehr.co.za\/understanding-why-poor-performance\/","title":{"rendered":"EMPLOYEE POOR PERFORMANCE \u2013 Understanding Why"},"content":{"rendered":"<p>Before you can fix an employee poor performance problem, you have to understand WHY. As the experts explain: \u2018The right way to deal with a problem is to <i>look for the cause<\/i> and not just the outcome.\u2019<\/p>\n<div style=\"background-color: black; color: white; padding: 20px;\">This is the first article in a series on <strong>Employee Poor Performance.\u00a0<\/strong><\/div>\n<p>So says the popular Chinese proverb: <em>For every hundred men hacking away at the branches of a diseased tree, only one will stoop to inspect the roots.<\/em><\/p>\n<p>In other words, before you can fix it, you have to understand what\u2019s causing the problem. This is especially true when it involves a problem of poor performance.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-1391\" src=\"https:\/\/arachne.co.za\/absolutehr.co.za\/wp-content\/uploads\/2020\/07\/absolute_hr_understanding-poor-employee-performance-1.png\" alt=\"\" \/><\/p>\n<h3><strong>What happens if you just look at the outcome?<\/strong><\/h3>\n<p>It doesn\u2019t help to focus on the outcome alone and try to stop the problem there. It just won\u2019t go away. It\u2019ll keep coming back. It may stop for a while. But sooner or later the problem\u2019ll reoccur. And when it comes back, it\u2019s usually even worse.<\/p>\n<p>Let me tell you: The only way to cure a problem of employee poor performance is to understand <i>what\u2019s causing it<\/i>.<\/p>\n<p>It\u2019s no good just treating the symptoms, you have to understand why there\u2019s a poor performance problem in the first place. And only then you\u2019ll be able to put measures in place to stop the problem.<\/p>\n<p>The causes can be varied. There are so many reasons why poor performance occurs. And to make matters worse, we have this Covid-19 pandemic. Which can also have an effect on employees\u2019 performance.<\/p>\n<h3><strong>What do YOU do when there\u2019s an employee with a poor performance problem?<\/strong><\/h3>\n<p>Here\u2019s a typical example of how we react when confronted with an employee who\u2019s performing <img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1533 alignright\" src=\"https:\/\/arachne.co.za\/absolutehr.co.za\/wp-content\/uploads\/2020\/07\/industrial-1636390_1920.jpg\" alt=\"\" width=\"355\" height=\"377\" srcset=\"https:\/\/arachne.co.za\/absolutehr.co.za\/wp-content\/uploads\/2020\/07\/industrial-1636390_1920.jpg 501w, https:\/\/arachne.co.za\/absolutehr.co.za\/wp-content\/uploads\/2020\/07\/industrial-1636390_1920-283x300.jpg 283w\" sizes=\"auto, (max-width: 355px) 100vw, 355px\" \/>poorly.<\/p>\n<p style=\"text-align: left;\"><em>Sam works at this company as an Installer. He has to mount brackets on units in an assembly line. It\u2019s not a difficult job but it is a bit complex. And you have to concentrate.<\/em><\/p>\n<p><em>Up until now Sam\u2019s been doing fine. No problems.<\/em><\/p>\n<p><em>But since re-opening after Covid-19 Lockdown his performance standards have dropped. Some of the brackets that he installed have come loose and have fallen off after a while. And he\u2019s just not fitting as many brackets as he used to in the required time. A few customers have complained that the units they bought, fell over and got damaged. Because the brackets came loose.<\/em><\/p>\n<p><em>As you can imagine, this is causing the company big problems.<\/em><\/p>\n<h4><em>The Manager&#8217;s Reaction<\/em><\/h4>\n<p><em>When Sam\u2019s manager heard the complaints he got angry and extremely frustrated. He&#8217;s dealt with employee poor performance problems before, so he knows exactly what to do.<\/em><\/p>\n<p><em>\u201cWhat\u2019s happening, Sam?\u201d he shouted, \u201cWhy these damn brackets coming loose?\u201d<\/em><\/p>\n<p><em>\u201cI dunno!\u201d said Sam.<\/em><\/p>\n<p><em>\u201cWhaddayamean you dunno?&#8221; he shouts. &#8220;You know what the hell to do. Do the job properly, for heaven\u2019s sake!&#8221;<\/em><\/p>\n<p><em>&#8220;No more brackets coming loose&#8230;..please!\u201d He warns a very forlorn Sam.<\/em><\/p>\n<p><em>Unfortunately this didn\u2019t help. It got better for a while, but then the brackets started coming loose again. The problem wasn\u2019t fixed.<\/em><\/p>\n<p><em>The manager shouting at Sam and warning him didn\u2019t help.<\/em><\/p>\n<p><em>Unfortunately, this sort of reaction from management happens all too frequently.<\/em><\/p>\n<p><em>Sam\u2019s manager never thought to dig a bit deeper and find out the real cause of the problem.<\/em><\/p>\n<p><em>If he had, he would\u2019ve found out that Sam\u2019s brother was seriously ill with the Corona Virus and that his mother had also been tested positive.<\/em><\/p>\n<p><em>Luckily he had not been in contact with them. But still, it was a huge worry. And he couldn\u2019t stop thinking about it. Which was obviously affecting his performance.<\/em><\/p>\n<p>This example is rather simplistic, but it does illustrate what often happens to us as owners and managers and how we react when confronted with an employee who has poor performance problem: We don\u2019t find out what\u2019s really causing it.<\/p>\n<h3><strong>Do you try and understand why?<\/strong><\/h3>\n<p>When we come across an employee with a poor performance problem, we tend to do to do the first thing that comes to mind. Or we look for a quick fix.<\/p>\n<p>We see that an employee\u2019s got a problem and we\u2019re quick to tell the person that they\u2019re messing up. Especially if we\u2019re cross or frustrated with what the employee\u2019s done.<\/p>\n<p>It happens to us all the time. But we seldom try to understand why the employee\u2019s not performing.<\/p>\n<h3><strong>Diagnosing Poor Performance<\/strong><\/h3>\n<p>Before you can fix a poor performance problem with an employee, you have to understand its cause. Where\u2019s it coming from? And who or what\u2019s to blame?<\/p>\n<p>If you don\u2019t do this, it can lead to all sorts of problems later on. They just don\u2019t go away. And they generally tend to get worse. Which makes things extremely frustrating. Especially when you\u2019re trying to run a business.<\/p>\n<h3><strong>What I\u2019m going to tell you next\u2026.<\/strong><\/h3>\n<p>So hopefully you now understand why it\u2019s important to know what\u2019s causing the poor performance problem.<\/p>\n<p>In the next article, I\u2019ll tell you what the possible causes may be. This\u2019ll show you how to deal with the problem.<\/p>\n<p>Some problems are complex and some are easy to deal with. But you must get to the bottom of what the problem\u2019s all about and what\u2019s causing it. Only then will you be able to fix it.<\/p>\n<div style=\"background-color: black; color: white; padding: 20px;\">Read how in the next article in this series: <a href=\"https:\/\/arachne.co.za\/absolutehr.co.za\/whats-causing-poor-performance\/\"><strong>What\u2019s <i>causing<\/i> the problem \u2013 whose fault is it?<\/strong><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Before you can fix an employee poor performance problem, you have to understand WHY. As the experts explain: \u2018The right way to deal with a problem is to look for the cause and not just the outcome.\u2019 This is the first article in a series on Employee Poor Performance.\u00a0 So says the popular Chinese proverb: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"EMPLOYEE POOR PERFORMANCE \u2013 Understanding 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